Terms and Conditions
OVERVIEW
This website is operated by AUTHENTIC NEW (email: info@authenticnew.com). Throughout the site, the terms “we”, “us”, and “our” refer to AUTHENTIC NEW. We offer this website, including all information, tools, and services available from it, to you—the user—conditional on your acceptance of all terms, conditions, and policies stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including additional terms and policies referenced here or linked via our website. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to all the terms of this agreement, you may not access the site or use any services.
Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform we use to sell our products.
1. ONLINE STORE TERMS
By using our site, you confirm that you are either of legal age in your country or region, or you have permission from a parent or legal guardian.
You may not use our products or services for any unlawful or unauthorised purpose. You must not transmit any malicious code, viruses, or anything destructive.
A breach of these Terms may result in immediate suspension or termination of your access.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Some content may be transferred unencrypted (excluding payment details). Credit card information is always encrypted during transfer.
You agree not to copy, sell, or exploit our service or site content without express written permission.
3. PRODUCT INFORMATION AND AVAILABILITY
We make every effort to ensure the accuracy of product descriptions, images, and pricing. However, we do not guarantee that all information is free from errors.
Products may be available in limited quantities and are subject to return or exchange only as per our Refund & Return Policy. We reserve the right to modify or discontinue any product without notice.
4. ORDERING, BILLING AND ACCOUNT INFORMATION
We may limit or cancel orders at our discretion. If we make changes to your order, we will attempt to contact you using the information provided.
You agree to provide accurate and up-to-date account and payment details. It is your responsibility to keep this information current.
5. SHIPPING AND DELIVERY
We partner with fulfilment providers and suppliers across multiple regions. Your order may ship from different locations, depending on where the item is currently stored.
Shipping times and availability may vary depending on your location. You are responsible for any customs duties, import taxes, or other applicable local charges.
6. THIRD-PARTY LINKS AND TOOLS
We may offer tools or links provided by third parties. We do not endorse or guarantee the accuracy of third-party services and are not liable for any issues arising from your use of them.
7. USER FEEDBACK, REVIEWS AND SUBMISSIONS
If you submit reviews, ideas, or content to us (whether requested or not), you grant us the right to use, edit, and publish this content without restriction or compensation.
You agree that your submissions will not violate any laws or third-party rights.
8. PROHIBITED USES
You may not use the site or its content for any unlawful or abusive purpose, or to violate any local, national, or international regulations.
We reserve the right to terminate your use of the service for violating any of these prohibited uses.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we do not guarantee that the service will be error-free, secure, or uninterrupted.
We will not be liable for any loss, damage, or claim—whether direct, indirect, or consequential—arising from the use of our site or products, except where required by applicable consumer law.
10. CONSUMER RIGHTS
Nothing in these Terms is intended to limit your rights under applicable consumer laws in your region. Depending on where you live, you may be entitled to specific guarantees in relation to the quality and suitability of goods or services provided.
For example, in countries such as New Zealand, Australia, the United Kingdom, and EU member states, you may have non-excludable rights under consumer protection legislation. These Terms do not override such protections.
11. RETURNS AND REFUNDS
Our returns and refunds are handled in line with our Refund & Return Policy, which outlines timeframes, conditions for eligibility, and any applicable restocking fees.
We do not offer returns or refunds for change-of-mind purchases unless required by local consumer laws.
12. PRIVACY
We take your privacy seriously. Our collection and use of your personal data is governed by our Privacy Policy, which complies with applicable privacy laws including the New Zealand Privacy Act 2020 and international equivalents such as the GDPR.
13. INDEMNIFICATION
You agree to indemnify and hold harmless AUTHENTIC NEW and its partners, directors, employees, and service providers from any claims or demands, including legal fees, resulting from your breach of these Terms or your violation of any law or third-party rights.
14. TERMINATION
We may terminate or suspend your access to our services at any time for breach of these Terms or for any other reason.
All obligations and liabilities incurred prior to termination shall survive termination of this agreement.
15. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the country or region in which we are legally based, without regard to conflict of law principles. You agree that any disputes shall be handled by the competent courts in that jurisdiction.
16. CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms at our discretion. Continued use of our site or services after changes are posted constitutes acceptance of those changes.
17. CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
AUTHENTIC NEW
Email: info@authenticnew.com
