Shipping Policy

Shipping Policy

Welcome to AUTHENTIC NEW. We are committed to providing fast, reliable, and
transparent shipping on all orders. Please read our shipping policy carefully before
making a purchase.

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public
holidays) after receiving your order confirmation email. You will receive another
notification once your order has been shipped. We offer Free Express Shipping
1-2 business days within Europe and 2-5 business days, depending on your exact
location, outside Europe via FedEx, UPS or DHL Express.

 

Customs, Duties & Taxes

For EU customers:
- All prices include VAT (Value Added Tax).
- There are no additional duties or taxes for deliveries within the EU.
For non-EU customers:
- Your order may be subject to import duties and taxes, which are your
responsibility.
- We are not responsible for delays due to customs.

 

Shipping Confirmation & Tracking

You will receive a confirmation email with tracking information once your order has
been shipped. Please allow up to 48 hours for the tracking link to become active.

 

Delivery Issues

If your parcel is lost, damaged, or significantly delayed, please contact us
immediately. We will work with the courier to resolve the issue promptly.

 

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not
responsible for packages that are lost or delayed due to incorrect or incomplete
addresses provided by the customer.

 

Right to Cancel (EU Customers)

Under EU law, you have the right to cancel your purchase within 14 days of
receiving the goods, even if there is no fault with the item. For full details, please
refer to our [Returns & Refund Policy].

 

If you have any further questions about shipping, please contact us at
info@authenticnew.com