FAQs

We always want to ensure your complete satisfaction with every purchase. Please check our Return Policy for detailed information on how to request a return. Outside of the EU, we do not offer returns or exchanges based on change of mind/preference or incorrect sizing. Outside the EU, all sales are considered final unless an item is faulty or not as described. Please reach out if you have any questions before you buy — we’re here to help you get it right the first time.

We pride ourselves on fast and effective worldwide shipping. We aim to have your parcel delivered in around 1-2 business days within Europe and 3-5 business days outside Europe via FedEx, UPS or DHL Express. In some regions it may increase to 5-7 business days or more - but we will always be working hard to get it to you fast, and you’ll be kept informed. If there is any special reason why the shipping time for your item will be slightly longer, we will communicate this clearly with you. Please refer to our Shipping Policy for more detailed information.

Yes - absolutely. At Authentic New we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times. When you buy from a trustworthy site, the standard payment gateways like PayPal and major credit cards offer an added layer of security for online transactions. 

We work directly with our authorized supplier and the trusted brands we are proud to be certified sellers for. We are able to secure exclusive pricing that allows us to pass savings on to you at outlet prices. Rest assured, every item we sell is 100% authentic, brand new, and comes in original packaging with original tags. That’s the promise behind our name.

Sometimes, we may only have one or just a few of a particular item, and they can sell out very quickly. Once something is out of stock, it is unlikely we will get it again.

Working closely with our supplier and brands, our items are allocated to one of our warehouses in Sweden, Italy, Spain, Germany, and the USA, so we can ensure your order is dispatched from the closest possible site. This approach helps us provide faster delivery while maintaining the highest quality standards. Depending on the location of our brand partner and the warehouse where your luxury item resides, your item will be shipped directly from its location to you from there.