Shipping Policy

At Authentic New, we are committed to providing reliable, fast, and transparent shipping for every order. Please review the information below to understand how we process and deliver your purchase.

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. Once shipped, you’ll receive a tracking number via email.

 

Shipping Timeframes & Services

We offer Free Express Shipping on all orders:

 

- Within Europe: We aim for delivery within 1–2 business days

- Outside Europe: We aim for delivery within 2–5 business days, depending on your location

 

These times may vary in some cases and we will communicate this with you.
Shipments are sent via trusted global carriers such as DHL Express, FedEx, or UPS. 

 

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with tracking details once your order has been dispatched. 

 

Customs, Duties & Taxes

EU Customers:

 

- All prices include applicable VAT (Value Added Tax)

- No additional duties or taxes will apply at delivery

Customers outside the EU:

 

- Your order may be subject to import duties, taxes, or customs fees, depending on your country’s regulations

- These charges are the responsibility of the recipient

- Authentic New is not liable for any delays caused by customs clearance processes

 

Delivery Issues

 

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. We will liaise with the courier to resolve the issue promptly.

 

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order. Authentic New is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

 

Your Right to Cancel (Applicable to EU Customers)

If you reside in the European Union, you have the right to cancel your purchase within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive. For full details, please refer to our Returns & Refund Policy. This is only applicable to EU customers.

 

International Customers

We ship worldwide and are happy to serve customers across the globe. By placing an international order, you agree to be responsible for any local customs charges or import restrictions that may apply in your country.