Returns Policy

At Authentic New, your satisfaction is important to us. Please read the following carefully regarding returns and refunds.

 

Returns

If you wish to return an item, it must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. Please keep your receipt or proof of purchase as it is required to process your return.

 

For returns that are permitted under this policy, a 10% restocking fee may apply where permitted by applicable law. Return shipping costs are the responsibility of the customer unless the item is damaged, faulty, defective, incorrect, or otherwise covered by applicable consumer protection laws.

 

To initiate a return, please contact us at info@authenticnew.com for instructions. Returns sent without prior approval will not be accepted.

 

Change of Mind Returns

 

Authentic New does not offer change-of-mind returns or refunds for customers outside the European Union. This includes purchases where a customer changes their mind, no longer wants the item, selects the wrong size, colour or style, or decides they have no use for the product.

This does not affect your rights under applicable consumer law. If an item is faulty, damaged, defective, incorrect, not of acceptable quality, or does not match its description, please contact us so we can assess the issue and provide the appropriate remedy.

 

 

Damaged or Incorrect Items

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can address the issue promptly.

 

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original purchase following the return process above and place a new order for the desired item.

 

European Union Customers

Customers in the European Union have the legal right to cancel or return an online purchase within 14 days of receiving their order, without needing to provide a reason, subject to applicable legal exceptions.

 

Items must be returned in their original condition, with all original tags and packaging intact. Return shipping costs are the responsibility of the customer where permitted by applicable law.

 

This statutory right is separate from returns relating to faulty, damaged, defective or incorrectly supplied products, which are handled in accordance with applicable consumer protection laws.

 

Refunds

 

Under the Consumer Guarantees Act (CGA) if the product you receive is faulty or damaged, not of acceptable quality, not fit for its intended purpose, or doesn't sufficiently match the description at point of sale, a refund will be given. We do not offer refunds for change of mind. 

 

If a refund request is approved, once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 10 business days.

 

Please note that it may take additional time for your bank or credit card company to post the refund to your account. If you have not received your refund within 15 business days after approval, please contact us at info@authenticnew.com.